Privacy Policy

1. What Information We Collect

When you interact with our website or request services, we may collect the following categories of personally identifiable information (PII):

• Contact information: name, business name, email address, phone number, and mailing address
• Service inquiry details: information you voluntarily provide in contact forms, quote requests, or assessment requests
• Technical data: IP address, browser type, referring URL, pages visited, and time on site, collected automatically via web analytics
• Communication records: records of live chat sessions, support tickets, or email correspondence you initiate with us

We do not collect payment card numbers, Social Security numbers, or other sensitive financial data through our website. Any payment processing is handled exclusively through third-party gateway providers and is never stored on our servers.

2. SMS / Text Messaging Communications

APM IT Solutions may send you SMS/MMS text messages for purposes including IT support alerts, appointment reminders, security notifications, and service updates. By providing your mobile phone number and opting in to receive text messages, you consent to receive such communications from us.

• Opt-In: You may opt in to receive SMS communications via our website contact forms, support ticket submissions, or direct request to our team. Opt-in is never a condition of purchasing services from us.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You may also reply HELP for assistance, or contact us directly at [email protected] or 215-295-1097.
• Message Frequency: Message frequency varies based on your service needs and account activity. You will not receive unsolicited marketing messages.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. APM IT Solutions does not charge for SMS communications on our end.
• Mobile Data Sharing: No mobile information — including SMS opt-in data, phone numbers, and message content — will be shared with, sold to, or transferred to third parties, affiliates, or lead generators for marketing or promotional purposes at any time. Mobile opt-in data will not be used for any purpose other than delivering the communications you have requested from APM IT Solutions.

For questions about our SMS communications, contact us at [email protected] or reply HELP to any message you have received from us.

3. When We Collect Information

We collect information when you:

• Register or create an account on our site
• Submit a contact, quote, or risk assessment request form
• Subscribe to our cybersecurity newsletter or email list
• Respond to a survey or marketing communication
• Initiate a live chat session or open a support ticket
• Browse our website (technical data collected automatically)

4. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To respond to your inquiries, service requests, and support tickets
• To schedule and conduct consultations, assessments, and onboarding
• To deliver managed services and fulfill contractual obligations to clients
• To send transactional communications related to your account or engagement
• To send periodic cybersecurity advisories, newsletters, or service updates you have opted into
• To follow up after correspondence (live chat, email, or phone)
• To improve our website, service offerings, and user experience
• To comply with applicable legal and regulatory obligations

We do not use your information for automated profiling, behavioral advertising, or sale to data brokers.

5. How We Protect Your Information

As a cybersecurity firm, data security is core to our operations. We apply the following measures to protect the information we hold:

• All data transmissions are encrypted via TLS/SSL technology
• Personal information is stored behind secured networks and is accessible only to personnel with a documented need and appropriate access controls
• Personnel with access to PII are required to maintain strict confidentiality
• We conduct regular malware scanning and security monitoring of our web infrastructure
• All payment transactions are processed through certified third-party gateway providers — no payment card data is stored or processed on our servers

While we implement industry-standard protections, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of any information transmitted to or from our website.

6. Cookies

Our website may use cookies and similar tracking technologies for functional purposes such as maintaining session state, remembering your preferences, and analyzing site traffic via tools such as Google Analytics. We do not use cookies for behavioral advertising or cross-site tracking.

You may configure your browser to warn you before accepting cookies or to refuse all cookies. Please refer to your browser's Help documentation for instructions. Note that disabling cookies may affect the functionality of certain features on our site.

You may opt out of Google Analytics data collection by installing the Google Analytics Opt-Out Browser Add-on.

7. Third-Party Disclosure

We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties, except in the following circumstances:

• Service providers: We share information with trusted vendors who assist us in operating our website, conducting our business, or serving our clients (e.g., web hosting, CRM, email delivery). These parties are contractually required to keep your information confidential and may not use it for their own purposes.
• Legal compliance: We may disclose information when required to do so by law, court order, or government authority, or when necessary to protect our rights, property, or the safety of our clients and staff.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all assets, your information may be transferred to the successor entity, subject to the same privacy commitments.

Aggregate, non-personally identifiable data (e.g., site traffic statistics) may be shared with analytics or marketing partners.

8. Third-Party Links

Our website may contain links to third-party websites, resources, or partner pages. These sites operate independently and have their own privacy policies. We have no responsibility or liability for the content, privacy practices, or activities of linked third-party sites. We encourage you to review the privacy policy of any external site you visit.

9. California Online Privacy Protection Act (CalOPPA)

Although APM IT Solutions is a Pennsylvania-based company, we comply with CalOPPA requirements to the extent they apply to our website:

• Users may visit our site anonymously
• This Privacy Policy is accessible from our homepage and from significant entry points on the site
• You will be notified of material changes to this policy on this page, with an updated effective date
• You may request correction of your personal information by contacting us using the methods listed in Section 15

10. Do Not Track

We honor Do Not Track (DNT) signals sent by your browser. When a DNT signal is detected, we do not plant tracking cookies or engage in behavioral advertising. We also do not permit third-party behavioral tracking on our website.

11. Children's Online Privacy (COPPA)

Our website and services are directed exclusively to business professionals and organizations. We do not knowingly collect personal information from anyone under the age of 13. If you believe a minor has submitted information through our site, please contact us immediately and we will promptly delete it.

12. Fair Information Practices & Data Breach Notification

We adhere to the Fair Information Practice Principles and are committed to responsible data stewardship. In the event of a data breach that affects your personally identifiable information, we will:

• Notify affected individuals via email within 7 business days of discovering the breach
• Notify relevant authorities as required under Pennsylvania law (see Section 14) and applicable federal regulations
• Document the breach and the remediation steps taken

We support the Individual Redress Principle — individuals have the right to pursue enforceable legal remedies against data processors who fail to comply with applicable privacy law.

13. CAN-SPAM Act Compliance

We collect email addresses to send service information, respond to inquiries, deliver requested resources, and communicate with current and prospective clients. In compliance with the CAN-SPAM Act, we commit to the following:

• We will not use false or misleading subject lines or sender identities
• Commercial messages will be identified as such in a reasonable manner
• All commercial emails will include our physical business address
• We will promptly honor all unsubscribe and opt-out requests
• Every marketing email includes a one-click unsubscribe link at the bottom

To unsubscribe from our mailing list, use the unsubscribe link in any email we send, or contact us directly at [email protected]. We will remove you from all non-transactional correspondence promptly.

14. Pennsylvania Law & Business-to-Business Context

APM IT Solutions is incorporated and operates under the laws of the Commonwealth of Pennsylvania. Our primary clients are business organizations, not individual consumers. The following additional provisions apply:

• Pennsylvania Breach of Personal Information Notification Act (73 P.S. § 2301 et seq.): In the event of a breach of computerized data containing Pennsylvania residents' personal information, we will notify affected individuals in accordance with this Act.
• Business client data: Personal information we process on behalf of our business clients (as a managed services provider) is governed by the applicable Master Service Agreement and any Data Processing Addendum in place with that client. This Privacy Policy applies to our own website and marketing activities, not to client-entrusted data.
• Governing law: This Privacy Policy and any disputes arising under it shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any legal action shall be brought in the courts of Bucks County, Pennsylvania.

15. Contacting Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:

This policy was last reviewed and updated in March 2026. We reserve the right to update this policy at any time. Material changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.